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FAQs

Can I drop my camera off at your service centre?

Yes between 10am and 4pm Monday to Friday otherwise by appointment only.

Camera Repair Direct
Building 105
Dunsfold Park
Stovolds Hill
Cranleigh
Surrey
GU6 8TB

Sat Nav owners:
If using a Satellite Navigation System to find Dunsfold Park, please type in our street address, which is Stovolds Hill, instead of the postcode, as the latter will not take you directly to the site.

We are situated in the heart of the Surrey Hills located at Dunsfold Aerodrome.

When you’ve fixed my camera when do I get it back?

We use a next working day courier which requires a signature so please provide an address where someone will be in. On the morning of the delivery you will receive an email with a one hour timeslot for delivery.

Does everything get a 6 month guarantee?

All repairs are covered under our 6 month guarantee unless otherwise stated. Unfortunately our CCD cleaning services is not covered under our 6 month guarantee.

What happens if you have to re-estimate?

In the rare occasions that we have to re-estimate and you choose not to proceed all we ask is that you cover the £10.00 + VAT return carriage. Alternatively we can dispose your item in accordance with WEEE regulations at no charge to you.